What will telecommunications companies face in 2019

In 2019, communication service providers will have to behave even more actively, since their main competitive advantages are the technology of centralized management of network connection, high quality mobile communications and access to the mobile Internet, and wide territorial coverage are gradually becoming the usual parameters of services. Therefore, today telecommunication companies are seriously working on their development. Communication service providers will expand their value chains, and first of all they will begin to provide customers with services related to the content of its receipt, storage, processing.

Soon, all communications service providers will provide Internet of Things platforms in a service format, and these platforms can be adapted to the industries in which customers operate and their industry needs.

Today, thanks to IoT, there is a robotization of processes in warehouse logistics. IoT is actively used in the monitoring of industrial equipment in production. Industrial IoT (IIoT), which involves connecting and integrating among themselves any non-residential devices, equipment, sensors and sensors to the automated process control system via the Internet.

Communication service providers will move away from using private IT architectures, in which they provided services only to their customers through their own networks, and move to platforms with open architecture and access through standardized application programming interfaces. Such open-architecture business platforms will allow telecommunications providers to support their partners by combining their offers and expanding the market for them. This will increase the revenue of both the partners and the suppliers themselves.

With this approach, communications service providers will actively use API management tools and hybrid integration to manage and interact with complex ecosystems.

The more attention will be paid by telecommunications service providers to their development, the more fierce the struggle for customer satisfaction will become - in modern conditions this means improved interaction with customers in the digital environment. I am sure that the need for such tools as the analysis of customer preferences and technology of machine-to-machine interaction (M2M) and artificial intelligence (AI) will increase.