Forecasts 2020: IT Infrastructure and Support

Over the past few years, the degree of automation of enterprises has grown significantly. Most of them are automated to a certain level, trying to reorient staff to more important tasks. However, investments in process automation are often made without a meaningful strategy. The market for automation tools is constantly replenished by new suppliers, and new tools and automation options appear along with them. This can lead to duplication of tools, processes and, as a result, hidden costs. As a result, it will become much more difficult for enterprises to scale infrastructure in accordance with business requirements. Gartner believes that by 2025, leading executives will take on a special role in developing an appropriate automation strategy to get rid of the problems that accompany it, and will also take an active part in managing automation processes.

Hybrid IT Disaster Recovery

Modern infrastructure is located in many places - at colocation providers, in local data centers, peripheral points and cloud services. The gravity of the situation lies in the fact that a hybrid IT system can disrupt current disaster recovery schemes. This is due to the fact that many organizations currently rely on offers such as as a service (aaS) and often overlook additional functions necessary to establish the right levels of sustainability.

According to forecasts, by 2021, the main reason for 90% of problems with availability in the cloud (uptime) will be the failure of customers to use the data backup capabilities provided by the cloud service provider.

The Impact of the Internet of Things

The success of an IoT project depends on many factors, so choosing a supplier with a turnkey integrated solution is an extremely difficult task. I&O specialists should become active participants in discussions on the choice of the target IoT service in order to get a complete picture of all its advantages and disadvantages, including the support model. This avoids the cascading effect of unforeseen service outages that could cause serious problems in the future.

DevOps Scaling Flexibility

Today, more and more companies are trying to scale DevOps, but this requires effective action. Problems arise at the stage when organizations increase the number of DevOps teams, starting from the fact that individual development teams have successfully mastered DevOps practices. The vast majority of organizations that do not use a shared self-service platform will find that their DevOps initiatives simply do not scale. The implementation of the collaboration platform allows development teams to use digital tools from the I&O category, taking into account high standards of management and efficiency.